Frequently Asked Questions
Everything you need to know about your Chivery gear.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be unworn, unwashed, and in their original packaging to qualify for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size chart. Since we use various high-quality fabrics, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.